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At Andrew's Catering Equipment we strive to ensure that our after sales service is the very best.
You can best contact us by e-mail at: sales@andrewscateringequipment.com
Alternatively, you can call us on: 020 8424 9483
Or fax us on: 020 8930 9090
You may find the quickest solution to your query or problem can be found by checking our list of
frequently asked questions: |
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| What times are you open for business? |
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| How do I open a credit Account Facility? |
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| Is it safe to enter in my credit card details? |
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| What day is delivery due? |
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| Can I get delivery tomorrow? |
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| I may not be available when you try to deliver |
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| Who delivers my order? |
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| What are your Carriage Terms? |
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| Is it in stock? |
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| Can I see a Representative? |
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| Can I have a sample? |
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| If I order more cases, do I get a better price? |
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| Your prices do not seem competitive! |
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| I've had the wrong goods delivered, what should I do? |
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| I am unhappy with the goods you have sent me |
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| The goods you have sent me are damaged |
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| The goods do not seem to be the same as the last time I ordered them |
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| What is your returns policy? |
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| The goods are faulty, what should I do? |
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What times are you open for business? |
| Our Website is open 24 hours a day, 7 days a week! Office hours are
9.00am - 5.30pm weekdays; closed weekends. |
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How do I open a credit Account Facility? |
| Please complete the form on our Website. Your account will normally be opened in 4-5 working days.” Subject to status”. Should you require goods urgently please contact our Sales Office. Please note that for Sole Traders and Limited Companies which have traded for less than six months we
may not be able to offer a Credit Account Facility, we shall, however, be pleased to trade initially on a payment with order or credit/debit card basis. |
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Is it safe to enter in my credit card details? |
| Yes, our secure checkout is encrypted (using industry standard SSL technology), which is the process of converting data into "unreadable code". This means that other users cannot look at your credit card and personal details whilst you are on our secure checkout. You will know when a page is encrypted because a little padlock will be shown at the bottom of the web page. |
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What day is delivery due? |
| Following receipt of your order, confirmation of delivery will be forwarded to you. All stock items are available on a 24/48hr delivery schedule. |
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Can I get delivery tomorrow? |
| Please contact our Sales Office who will be pleased to make arrangements. |
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I may not be available when you try to deliver |
| Our standard times of delivery are between 8.30am to 5.00pm Monday to Friday. Please advise us of any special requirements of delivery when placing your order. Failed deliveries where no one is available to receive goods are subject to a further £10.00 delivery charge. |
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Who delivers my order? |
| TNT - One of the largest couriers in Britain. |
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What are your Carriage Terms? |
| Carriage & Packaging is £10 on orders with a value lower than £100
excluding VAT. Carriage & Packaging is free of charge on orders above
£100 excluding VAT. |
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Is it in stock? |
| We hold large stocks of the products shown on our Website and can normally deliver from stock. For items indicated "to order only" please contact our Sales Office to confirm availability. |
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Can I see a Representative? |
| Please contact our Sales Office who will be pleased to make arrangements |
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Can I have a sample? |
| Please contact our Sales Office, who will be pleased to discuss your requirements. |
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If I order more cases, do I get a better price? |
| Please contact our Sales Office who will be pleased to discuss your requirements. |
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Your prices do not seem competitive! |
| We always endeavour to offer our products at competitive prices. Please contact our Sales Office who will be pleased to discuss your requirements and offer you alternative products which could offer you a cost saving in use. |
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I've had the wrong goods delivered, what should I do? |
| Please contact our Sales Office who will be pleased to make arrangements to exchange them. |
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I am unhappy with the goods you have sent me |
| Please contact our Sales Office who will be pleased to make arrangements to exchange them. |
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The goods you have sent me are damaged |
| Please contact our Sales Office within 24 hrs, Notification outside this timescale cannot be credited. |
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The goods do not seem to be the same as the last time I ordered them |
| Please contact our Sales Office who will be pleased to make arrangements to exchange them, or will be able to explain the reason for the change. |
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What is your returns policy? |
| If you have ordered goods from our website which have not been customised specially for you, you may return them for a full refund (for the goods value excluding postage and packaging charge) within seven working days provided that the goods have not been opened and are in their original packaging. For goods returned after seven days, if goods are unused and in their original packaging we will credit them at our discretion. Our collection charge is £15.00 or 15% of the value of goods (whichever is greatest); unfortunately we are unable to do this with special order items, unless they are faulty. |
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The goods are faulty, what should I do? |
| Please contact our Sales Office to make arrangements for repair/replacement. |
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